Support
Last updated: October 2026
Questions, a bug, or a billing issue? Email us and a real person (the parent who built Kidsit AI) will read it.
Email us
Write to omer+support@kidsit.ai. This is our only support address.
What to include
- Your phone model and its iOS or Android version
- The app version (shown in your App Store or Google Play listing)
- What you did, what you expected, and what happened instead
- A screenshot, if it helps
- For billing questions: whether you subscribed through the App Store or Google Play
Common questions
How do I cancel my subscription?
Subscriptions are managed by Apple or Google. On iPhone: Settings → [your name] → Subscriptions. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions.
How do I delete my data?
Moments and child profiles are stored on your device, so deleting the app removes them. For anything else, email us. See the Privacy Policy.
Is this an emergency service?
No. Kidsit AI is not medical or psychological advice. If your child may be in danger, contact your local emergency services.